WARNING: Vaping products contain nicotine, a highly addictive chemical. — Health Canada

1AM

Return Policy

Last updated: October 20, 2026

All sales are final

All orders are final sale. We do not accept returns or exchanges for change of mind or overstock. We do resolve damaged, defective and incorrect items, stamp errors and recalls as set out below, and any rights you have under applicable law are not affected.

Time limits

  • Damaged in transit, missing or incorrect items, or wrong excise stamp: report within 3 business days of delivery.
  • Manufacturing defects: report within 30 days of delivery.
  • Note any visible damage with the carrier when you sign for the delivery, and keep all packaging until your claim is resolved.

How to make a claim

  • Email sales@1amvape.com with your order number.
  • List the products, flavours and quantities affected.
  • Attach clear photos of the products, the outer carton, the shipping label and the excise stamps.
  • Wait for our instructions before sending anything back. Unauthorized returns are not accepted.

How we resolve claims

Approved claims are resolved by replacement, store credit or refund, at our option. Refunds go back to the original payment method (an e-Transfer to the email on your account), usually within 5–10 business days.

We cover return shipping for items that were damaged in transit, defective or sent in error. We do not accept returns for any other reason.

Excise stamp errors

We ship only products stamped for your store’s province. If you receive products with the wrong excise stamp for that province, do not sell them. Report it within 3 business days of delivery and we will arrange collection and replacement with correctly stamped products at our cost.

Recalls

If a product is recalled or subject to another safety-related corrective action, we will contact affected retailers with instructions. Stop selling the affected products immediately and follow those instructions. We will replace or credit recalled products, and we cover the cost of returning them.

Not eligible

  • Products that have been opened, used, altered or repackaged, except as needed to identify a defect.
  • Products with removed, damaged or altered excise stamps, health warnings, labels or regulatory markings (other than a stamp error on our part).
  • Claims reported after the time limits above.

Contact

VANSKAI TRADING LTD.
Email: sales@1amvape.com
Vaping Product Licence No. 52-VAL-288
GST/HST Reg. No. 767692510 RT0001